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Legal Framework for Your 78bd Account

Using 78bd means you accept a clear set of terms that govern your account, your transactions through bKash, Nagad, and Rocket, and how we handle your data.

Account Terms ApplyLocal Law Governs EligibilitybKash · Nagad · Rocket CoveredYour Data ProtectedContact Support Anytime
78bd Legal Framework for Your 78bd Account
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on 78bd starts at the account level. Every login uses OTP verification sent to your registered mobile number, so access requires both your password and your phone. We store account and transaction data in encrypted form, and our servers do not retain your full bKash, Nagad, or Rocket PIN at any point — only a tokenised record of your wallet ID is kept for transaction matching. You can request a copy of the data we hold on your account by contacting support through the message centre; we process those requests within a reasonable timeframe under applicable data handling standards.

OTP Login Verification

Every account login triggers an OTP to your registered mobile number. Without that code, access is blocked even if someone has your password — your phone is the second lock.

Encrypted Transaction Records

Your bKash, Nagad, and Rocket transaction records are stored in encrypted form. We hold only the wallet reference ID, not your full payment credentials or PIN details.

Data Access Requests

You can request a summary of the data we hold on your account. Submit the request through the account message centre and our team will handle it under applicable data standards.

Account Freeze Option

If your account is accessed without your knowledge, contact support right away. We can freeze your account while a security review takes place, preventing any further transactions.

LEGAL SUPPORT PATHS

How to Reach Us on Legal Matters

Got a question about your account terms, a flagged transaction, or a data request? Our support team handles legal and account queries directly. Reach us through live chat, email, or your account message centre — each channel connects to the same team, so pick what works for you on mobile.

Live Chat Open the chat widget from your account dashboard. It connects you to our support team who can address account terms, transaction disputes, and eligibility questions in real time.
Email Support Send legal queries, data access requests, or account dispute details to our support address found in your account settings. We respond to written requests with a reference number.
Account Message Centre Log in, go to account settings, and use the message centre to submit a formal inquiry. This path creates a record of your request and tracks the resolution status.

Common Questions About Your Legal Rights

These are the questions we see most often around account terms, data handling, and eligibility. If yours is not here, the support team has the full answer.

Account eligibility depends on your local law and the regions we currently serve. If access is not available in your area under local law, registration is not permitted.

Contact support with your wallet transaction ID and the amount in question. Our team traces the payment against our records and resolves the dispute with a written outcome.

We retain your account registration details, transaction history, and session logs. You can request a summary of your data through the account message centre at any time.

We do not sell your personal data. Sharing occurs only where required by applicable law or to process your payments through bKash, Nagad, and Rocket networks.

You receive a notification through your registered contact. Reinstatement requires identity verification and a review of the activity that triggered the suspension.

Updated terms are posted on this page. Continuing to use your account after a change goes live means you accept the revised terms. Check this page periodically for updates.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.